Choosing Pet Insurance in Malaysia: Oyen vs MSIG, Premiums, Cover & Exclusions

ブログ

Choosing Pet Insurance in Malaysia|Oyen vs MSIG, Premiums, Cover & Exclusions Explained (2026)

Last updated: 30 June 2026

Choosing Pet Insurance in Malaysia: Oyen vs MSIG, Premiums, Cover & Exclusions

The two main providers for dogs and cats are Oyen and MSIG. Premiums start around RM28/month for cats and RM48/month for dogs, with annual limits up to about RM10,000. Pre-existing conditions, preventive care and spay/neuter are excluded, and it's cheaper to join while your pet is young and healthy. Prices and terms change — always confirm the latest with each provider.

"If my pet has a serious illness or injury, how much would the treatment cost?" — if you live with a dog or cat in Malaysia, that worry crosses your mind now and then. And it's a fair one: at KL clinics it's not unusual to hear of a tick-borne illness needing a transfusion and ICU care that topped RM5,000, or a swallowed object requiring surgery at RM3,000–8,000. Pet insurance is one way to prepare for those "what ifs."

This guide lays out pet insurance in Malaysia from a resident's point of view: a comparison of the two main providers, rough premiums, what's covered, how co-pay and waiting periods work, eligibility, and the easily-missed exclusions. One note before we start: policies and premiums change with each revision. This article is general information, not a recommendation to buy. When you actually compare options, always check the latest policy wording and a quote from each provider.

First, here's a general explainer on how pet insurance works and what it covers.

Video: a general explainer on how pet insurance works and what it typically covers (source: YouTube). The concepts apply broadly; Malaysia-specific figures are in this article.

1. Why consider pet insurance in Malaysia

In shortIn Malaysia too, hospitalisation or surgery can run into thousands of ringgit. Pet insurance is a way to prepare for that sudden, large bill. The key is weighing the monthly cost against the peace of mind it buys when something goes wrong.

Pet insurance covers the cost of treating illness and injury, up to a set percentage and annual limit. Like human health cover, the best outcome is never needing it. You still prepare because, when something does happen, the bill can exceed what you can comfortably cover on the spot.

In Malaysia, for example, there are reports of a tick-borne illness costing over RM5,000 for inpatient care, and foreign-body surgery running RM3,000–8,000. Insurance exists so you're not forced into an agonising "money or treatment" choice at moments like that. For everyday clinic pricing, our guide to vet clinics in Malaysia is a useful reference.

A dog and owner during a vet consultation
When hospitalisation or surgery is needed, costs can reach several thousand ringgit.

2. The main pet insurers in Malaysia

In shortRight now the two main providers for dogs and cats are Oyen and MSIG (via PolicyStreet). Oyen is an app-based digital insurer and also offers a cat-only Takaful Kucing (Shariah-compliant) plan. Exotics such as rabbits and hamsters generally can't be insured.

When choosing dog or cat insurance in Malaysia, there are realistically two main options. Here's how they differ.

Table 1: The main pet insurers in Malaysia (Oyen and MSIG)
Comparison of the main pet insurers in Malaysia, Oyen and MSIG
ItemOyenMSIG (via PolicyStreet)
Eligible petsDogs & catsDogs & cats
Underwriter / notesConventional plans underwritten by MSIG; the cat-only Takaful Kucing (Shariah-compliant) is underwritten by ZurichEstablished general insurer; bought via agent or online
Apply / claimAll in-app (digital)Bought through PolicyStreet and similar
Co-payConventional plans: choose 10% / 30% / 50%Depends on plan
Notable coverThird-party liability: cat RM30,000 / dog RM50,000Reimbursement of purchase/adoption fee; lost-pet advertising & reward, etc.

Sources: oyen.my, The Edge Malaysia, Trusty Tails (as of 2026; details may change).

One thing to know: cover is basically limited to dogs and cats. Exotics such as rabbits, hamsters and birds generally can't be insured — there's less data on their numbers and treatment, and not every clinic can see them. Note too that another company (Etiqa) used to offer pet insurance but has since withdrawn. If you keep a small animal, you'll need to prepare on the assumption that insurance isn't an option (see our rabbit & hamster guide too).


3. What's typically covered

In shortThe core is treatment for illness and injury, with annual limits up to about RM8,000–10,000. Some plans add third-party liability, cremation/burial costs, and boarding fees if the owner is hospitalised. Cover varies by plan, so check the limit and scope carefully.

The backbone of cover is treatment costs — consultations, hospitalisation, tests and post-surgery follow-up, up to an annual limit. On top of that, depending on the plan, you may get the following.

Table 2: Main things typically covered (examples)
Examples of what pet insurance in Malaysia typically covers
ItemExample of cover
Treatment costsIllness/injury care, hospitalisation, tests, post-surgery visits (up to annual limit / about RM8,000–10,000)
Third-party liabilityIf your pet injures someone or damages property (Oyen: cat RM30,000 / dog RM50,000; MSIG: legal costs up to RM100,000)
Cremation / burialIf your pet dies from a covered illness or accident: around RM1,000–2,500
Boarding costsBoarding if the owner is hospitalised for more than 3 days (up to ~RM2,500 on higher plans)
Others (MSIG)Reimbursement of purchase/adoption fee; lost-pet advertising and reward costs, etc.

Sources: Trusty Tails, CompareHero and provider information, compiled by us.

Good to knowLiability cover comes with fine print. With MSIG, for instance, the first RM1,000 is the owner's own cost, and damage to your own property or injury to your family is excluded. "How much is covered" is about the conditions, not just the headline number — read both.

4. Rough premiums

In shortAs a guide, premiums start around RM28/month for cats and RM48/month for dogs, varying by age, breed, plan and co-pay. Paying annually is about 28% cheaper than monthly. Premiums rise with age, and there were increases of 5–30% in 2024.

Your premium is set by species, age, breed (for dogs), the cover limit and your co-pay level. These are rough ranges only; confirm the real figure with each provider's quote.

Table 3: Rough premiums (2026 — varies)
Rough premium guide for pet insurance in Malaysia
PetMonthly (guide)Annual (guide)Example cover limit
Cat (Takaful Kucing Basic)From RM28From ~RM299Depends on plan
Cat (conventional plan)RM30–51RM299–499RM1,500–10,000
DogRM48–80RM499–799Up to RM10,000

Sources: oyen.my, Liger and provider information. Varies by age, breed and plan.

A money-saving tip: paying annually is usually about 28% cheaper than monthly. No-claim discounts (NCD) and multi-pet discounts may also apply to annual plans only. On the other hand, premiums rise as your pet moves into a higher age band, and rising medical costs led to increases of 5–30% in 2024. That's exactly why joining earlier tends to work in your favour.

An owner comparing pet insurance plans on a laptop with a cat
Compare the cover limits and co-pay, and pick a plan that fits your budget.

5. How co-pay and waiting periods work

In shortMost plans have a co-pay — at 10%, insurance covers 90%. A higher co-pay lowers your premium. There's also a waiting period after you join before cover starts: around 14 days for accidents, and 15–30 days for illness.

This part is a little fiddly, so let's go slowly. First, co-payment — the share of an approved claim you pay yourself. Oyen's conventional plans let you pick 10%, 30% or 50%; choose 10% and insurance covers 90%. The higher your co-pay, the lower your monthly premium. The cat-only Takaful Kucing uses a deduction of "10% or RM100 per claim, whichever is higher" rather than a flat percentage.

Next, the waiting period. Cover doesn't start the instant you join: roughly 14 days for accidents, and 15 days (MSIG) to 30 days (Oyen) for illness. Anything that arises during that window is excluded. In other words, it isn't "everything covered from day one" — which is exactly why it pays to join while your pet is healthy.


6. Eligibility and documents

In shortEligible pets are dogs and cats from about 12 weeks to 10 years old. Dogs need a microchip and a licence, and banned/restricted breeds don't qualify. Cats need a microchip or a vet-issued medical card. The pet must reside in Malaysia with you, and strays don't qualify.

There are a few conditions to join. The main ones:

  • Pet aged roughly 12 weeks to 10 years at sign-up (some providers/plans cap at 9)
  • Dogs must be microchipped and licensed; banned/restricted breeds don't qualify
  • Cats need a microchip, or a vet-issued medical card (with photo and owner details)
  • No existing injury or disability at sign-up, and the pet lives with you in Malaysia
  • Strays don't qualify; cover isn't transferable to another pet; owner must be 18+

For dogs, the microchip and licence are both an insurance prerequisite and essential for getting a lost pet home. If you haven't done them, our microchip & GPS guide will help you sort it out early. Note too that all dogs are legally required to be licensed with the local council, and failing to do so can mean a fine.

A dog and cat wearing microchips and ID tags
For dogs, a microchip and licence are essential to take out insurance.

7. What's commonly excluded

In shortPre-existing and congenital conditions, preventive/elective care (vaccines, dental scaling, spay/neuter), pregnancy and breeding, behavioural treatment, and food-related poisoning tend to be excluded. Always check "what's NOT covered" before you sign up.

The most important thing in choosing a policy is actually knowing "what's excluded," not just "what's covered." On most plans, the following are outside the cover.

Table 4: Commonly excluded items
Items commonly excluded from pet insurance in Malaysia
CategoryExample
Pre-existing / congenitalConditions present before joining, congenital disease, previously operated areas
Preventive / electiveVaccinations, dental scaling, elective spay/neuter
Pregnancy / breedingCosts related to birth and breeding
Behavioural issuesTreatment for anxiety, aggression and other behaviours
Food-related upsetFood poisoning / digestive trouble from food (often excluded)
CosmeticCosmetic procedures

Sources: Trusty Tails, Liger and others. Check each provider's policy wording for details.

One thing residents often miss: spay/neuter, dental scaling and food-related poisoning tend to be excluded. Scavenging and eating human food are common here, so "we have insurance, we're fine" can leave you uncovered at the worst moment. Plan separately for these — see our spay & neuter guide, dental care guide and toxic foods guide.


8. How to choose, and notes for residents

In shortWeigh the monthly premium against the amount you could cover yourself. Young and healthy is the time to join. Cover assumes the pet is in Malaysia, so confirm the terms if you plan to relocate. Always get a current quote and policy wording from each provider.

Finally, a way to think it through. Pet insurance suits you if "a sudden bill over RM1,000 would strain our budget." If you have ample savings you can draw on anytime, self-insuring is a valid choice too. There's no single right answer — it depends on your household.

There are resident-specific points too. Because cover assumes the pet is in Malaysia, if you plan to repatriate or take a long trip home, confirm how that period is handled in advance. And above all, premiums, cover and exclusions change with policy revisions. The figures here are a 2026 guide only — before you decide, always check each provider's site for the latest quote and wording. As we're not insurance professionals, we don't recommend any specific product here; we hope this simply gives you one more thing to weigh. For the bigger picture before bringing a pet home, see our first-time pet owner guide too.

An owner cuddling a dog and cat
For the family you love, a little preparation within your means brings peace of mind.

FAQ

Q1. Should I get pet insurance?

It depends on your household. If a sudden bill over RM1,000 would strain your finances, it's a useful safeguard. If you have enough savings to handle it yourself, it isn't essential. What matters is comparing the monthly premium against the amount you could cover on the spot, and choosing whatever gives you peace of mind.

Q2. Can rabbits and hamsters be insured too?

Generally no. Pet insurance in Malaysia is currently more or less limited to dogs and cats, because there's less data on exotics and fewer clinics that can treat them. For small animals, plan on not having insurance: keep up day-to-day health care and prepare for emergencies (savings, plus a known exotics-capable clinic).

Q3. Is spay/neuter covered by insurance?

No — spay/neuter is usually excluded as an "elective procedure." Preventive care such as vaccinations and dental scaling is commonly excluded too. Budget for these separately from insurance. In Malaysia, spay/neuter is roughly RM150–400 as a guide.

Q4. Can I take out a new policy for a senior dog or cat?

Most plans cap new sign-ups at about 12 weeks to 10 years (some at 9). Above the limit you usually can't start a new policy — but if you joined while young, you can generally keep it going by renewing. That's why it's best to consider it early.

Q5. Monthly or annual payment — which is better?

In total, paying annually is usually about 28% cheaper than monthly. No-claim and multi-pet discounts may also apply to annual plans only. Choose monthly to smooth out the cost, or annual to minimise the total. Confirm current pricing with each provider.


Not sure where to start? We're happy to help you plan

"Does my pet really need insurance?" "How do I handle the microchip and licence?" — when the rules differ from back home, these decisions get harder. Paws Malaysia specialises in pet import/export between Japan and Malaysia and is based in Petaling Jaya. We help arrange partner vet clinics, grooming and boarding, as well as relocation paperwork — a steady point of contact for your pet's whole life here.

See how Paws Malaysia can help →

r